Privacy Policy
Your Data Matters
At LUNÉLLE, your trust is as essential as our coffee. This document outlines how we handle the personal details you share with us, ensuring your privacy is respected whenever you interact with our boutique cafe experience. We comply with the Personal Data Protection Act 2010 (PDPA) of Malaysia to safeguard your information. By using our website or ordering our treats, you agree to the collection and use of your information in accordance with this policy designed for your peace of mind while enjoying our moonlit warmth and gourmet cookies.
The Information We Collect
When you engage with LUNÉLLE—whether by placing an order for our coffee and cookies—we may gather details like your name, contact phone number, and email address. We also collect automated data through cookies when you browse our site to help improve your user experience. We are committed to protecting this data using secure systems and transparent processing methods, ensuring that your digital ritual is as safe and pleasant as your morning coffee in our physical cafe location.
How We Use and Share Your Data
We use your information primarily to fulfill orders, process payments, and send you occasional updates about our seasonal boutique treats. LUNÉLLE does not sell your personal data to third parties. We only share details with trusted service providers, such as delivery partners here in Malaysia and payment processors, who help us serve you better. You have the right to request access to your data or ask for corrections at any time. We also prioritize the safety of younger visitors and do not knowingly collect data from minors without parental consent.